FAQs

1. Where can I check the status of my Dell Order?
   Kindly login to My Account and click on 'Orders' from the left pane, and you can view the status of your recent orders. To manage your order, use the Action buttons to 'Track Order', 'Open Invoice' or 'Get Help' for more support.
   
   1. Confirmed Status – Kindly login to My Account and click on "Orders" from the left pane, and you can view the status of your recent orders. Your order is being processed and has not shipped.
      You will have access to information and actions such as:
      1. Track Order
      2. Cancel Order
      3. Open Order Details
      4. Open Packing Slip
      5. Get Help
   2. Shipped Status – Kindly login to My Account and click on 'Orders' from the left pane, and you can view the status of your recent orders.
      Your order, or part of your order has shipped. The shipping details will include:
      1. Ship Date
      2. Tracking Numbers/Carrier Links when your order has been shipped
      3. Details on each box or package that is shipping
   3. Delivered Status – Kindly login to My Account and click on 'Orders' from the left pane, and you can view the status of your recent orders. If your order, or part of your order has been delivered. You will be able to see the Delivery details, Carrier tracking links and access the below shipping documents from the Action buttons on the right pane.
      1. To access your Invoice Copy or Packing slip, from the Action buttons, select the below options:
         1. Open Invoice
         2. Open Packing Slip
            
            
2. Where can I find my Dell purchase ID and Order Number?
   1. Your Dell purchase ID and Order Number are sent to you in the Order Confirmation document via email after your order is confirmed.
   2. Once your order is shipped, you can also find your order number sent to you via email/SMS text.
   3. Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
   4. You can find your Dell purchase ID and Order Number online 24/7 by logging into My Account.
      
      
3. Do your products come with a warranty?
   1. Yes, please see product details page for more information.
      
      
4. Who can I contact for questions related to my purchase?
   1. You may write to us on costconextsupport@dell.com
      
      
5. Did Dell receive my payment?
   1. As soon as we have received the payment authorization, we will send you an order confirmation email. The payment will be charged once the order is Shipped/Invoiced.
   2. Once the payment authorization is received the order will move to production stage
   3. To check if we have processed your payment, you may kindly login to My Account and select 'Orders' from left pane, to view the latest status.
   4. If your order shows in 'Order Processing' status, we haven't been able to process your payment yet.
   5. If there is any issue with processing your payment, we will send you a notification with further instructions. So please check your email regularly (including 'Junk' and 'Spam' mail folders).
   6. If the order is in 'Order Processing' status for more than 24 hours you may kindly login to My Account and select 'Orders' from the left pane and clicking the 'Get Help'.
      
      
6. How and when will Dell charge my credit card?
   1. After your order is placed an authorization hold will be placed on your credit card equalling the amount that will be charged for your order.
   2. Depending on your banking institution, the authorization hold may remain on your credit card for up to 5 business days.
   3. NOTE: The authorization hold may disappear from your credit card depending on how long it takes to build and ship your system, however, this does not mean the order has been cancelled.
   4. Dell charges your credit card when your order is invoiced.
      
      
7. Why is my order on hold for payment?
   1. If you receive an 'Order Held' notification, it means that we are having trouble processing your payment. Please check your email for any notifications from Dell regarding your payment.
   2. To resolve this issue, you may kindly login to My Account and select 'Orders' from the left pane and clicking the 'Get Help'.
      
      
8. How can I track my order?
   1. You can view the status of all orders associated with your Dell Purchase ID by Logging in to My Account, clicking on 'Orders' in the left pane, or use the filter option on the top right under 'Orders' by entering the DPID (Dell Purchase ID) or Order number found in your Order Confirmation email.
   2. Multiple Packages: Depending on the products you ordered, they may require multiple boxes or packages to safely ship your product. Each of these packages will have Tracking Numbers and Carrier Tracking links. You can find these details in My Account, under 'Orders', on the left-hand side.
      
      
9. Why is my order delayed?
   1. Component Shortages: Shortages of components may cause delays in building your order.
   2. Carrier Delays: Carrier delays may impact your order after it has shipped.
   3. Weather/Natural Disasters: These delays may impact Dell's part suppliers or your order after it ships.
      
      
10. Can I cancel my Order?
    1. Yes, you can cancel your order if it has not yet been shipped. To cancel your order, login to My Account and select 'Orders' from the left pane.
    2. If your order has been incorrectly cancelled or cancelled without notification, login to My Account selecting 'Orders' from the left pane and clicking the 'Get Help'.
       
       
11. How do I return my order?
    1. No, an exchange may be initiated after Dell support diagnoses your item remotely and determines it necessary. Ensure your item meets all eligibility requirements for the warranty and is within the policy's return window. Check your warranty status.
       
       
12. How does an Advanced Exchange work?
    1. A valid credit card is required to secure an advanced exchange replacement. Your card details must be received by Dell within 5 business days of placing the request.
       
       
13. What if my system is damaged?
    1. If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Dell Technical Support
       
       
14. What if my system is stolen?
    1. If your system has been stolen while in your possession, please Login to My Account select 'Orders' from the left pane and Click 'Get Help' to Contact Customer Support
    2. A Police report will be required in order to flag it as "Stolen" in our records.
       
       
15. How can I create "My Account" on Dell.com? To create "My Account" on Dell.com, perform the following steps:
    
    1. Open the Dell.com 'Sign-In' page.
    2. Select "Create an account" below the Blue Sign-In button.
    3. Fill in the required fields.
    4. Select 'Create Account' at the bottom of the form.
       
       
16. Why am I getting an error message when I attempt to register or update "My Account?" This email address already exists"
    1. This error indicates that there is an existing "My Account" profile created using the same email address.
    2. You can use the "Forgot Password" link to retrieve the password associated with the email.
       
       
17. "This Customer Number is already tied to another member's profile"
    1. This error indicates you already have an existing account using that Customer Number.
    2. Try to log into the existing account. You can request your original "My Account" password if you have forgotten it.
       
       
18. What do I do if I have forgotten "My Account" login password?
    1. If you have lost or misplaced your "My Account" password, you can have it sent to you by email.
    2. Open the Dell.com 'Sign-In' page.
    3. Select "Create or Reset password" link below the password box.
    4. Enter your email address in the Email Address box. This must be the email address that is currently registered in your "My Account" profile.
    5. Select "Continue".
    6. If you have lost or misplaced the password for the email address that was used to create your My Account password, you have two options:
    7. Reset your email address password. Refer to your email provider for more information.
    8. Create a new My Account. Refer to the above FAQ.
       
       
19. How do I change my password or email address for "My Account" on Dell.com? To change your password, perform the following steps:
    
    1. Log into My Account.
    2. Select the option called "Profile Settings" that is listed under the "Account Settings" section.
    3. Select "Edit profile"
    4. Select the "Change" button in the Password section.
    5. Updated the appropriate field:
    6. Password - Enter your current password in the "Current Password" box & new password in the "New Password" box and in the "Confirm Password" box. Hit Save button."
       
       
20. To change your email address, perform the following steps:
    1. Log into My Account
    2. Select the option called "Profile Settings" that is listed under the "Account Settings" section.
    3. Select "Edit profile"
    4. Select the "Change" button in the Email address section.
    5. Update with your new email address and select "Continue".
    6. Verify with the One Time Password received at your new email address filled in the last step and click "Verify".
       
       
21. Can I consolidate separate "My Account" registries into one?
    1. You cannot automatically consolidate or combine multiple "My Account" registries into one.
       
       
22. Why don't my most recent orders appear in the "My Account" profile?
    
    1. If the order number is not visible under Dell "My Account", please ensure that you are logged in with the billing email address associated with your order. If the issue persists after logging in using billing email, kindly reach out to our customer support team for assistance.
       
       
23. How do I deactivate "My Account" on Dell.com?
    1. Log into My Account.
    2. Select "Privacy" in the left menu
    3. Scroll at the bottom of the page and select "Deactivate Account".
    4. Read through the messaging on the screen and look for answers to your most frequently asked questions on the page. If you have decided to deactivate your Account, select "Request One-Time Passcode" otherwise hit "Cancel".
    5. Enter the One-Time Password received in your email.
    6. Your My Account has now been deactivated.